Refund & Cancellation Policy
Transparent payment terms and conditions for our services
Last Updated: October 24, 2025
Overview
At RWW Technologies Private Limited, we strive to maintain transparency in all our business transactions. This Refund and Cancellation Policy outlines the terms and conditions governing refunds, cancellations, and payment obligations for our services. Please read this policy carefully before engaging our services.
Payment Structure
Our projects are typically divided into multiple payment phases to ensure mutual commitment and project progress:
- Phase-Based Payments: Projects are divided into multiple payment phases (e.g., 3-4 phases) based on project milestones and deliverables.
- Invoice Generation: Each phase requires timely payment as per the invoice issued.
- Work Progression: Work on subsequent phases begins only after the previous phase payment is received.
Refund Policy
General Refund Terms
Refunds are calculated based on the work completed at the time of refund request. We do not provide refunds for work that has already been completed and delivered.
- Completed Work: No refund will be provided for payments made towards completed phases or deliverables.
- Partial Work: If work on a paid phase is partially completed, refund will be calculated based on the remaining percentage of incomplete work.
- Unutilized Payment: If no work has been initiated on a paid phase, full refund for that phase may be eligible.
Refund Calculation Example
Consider a project with 3 payment phases:
Scenario 1: Payment 3 Refund Request
- • Payment 1: Paid and Phase 1 completed - No refund
- • Payment 2: Paid and Phase 2 completed - No refund
- • Payment 3: Paid but Phase 3 not started - Full refund eligible
Scenario 2: Partial Work Completion
- • Payment 3: Paid and Phase 3 is 30% complete
- • Refund Calculation: 70% of Payment 3 amount will be refunded
- • Completed Work: 30% completed work amount is non-refundable
Refund Processing
- Processing Time: Eligible refunds will be initiated within 20 business days from the date of refund request approval.
- Refund Method: Refunds will be credited directly to the original payment source/method used during transaction.
- Documentation: Refund requests must be submitted in writing via email with proper justification and details.
Cancellation Policy
Client-Initiated Cancellation
Clients may request project cancellation at any time. The same refund policy outlined above applies to cancellation requests.
- Completed Work Retention: All completed work up to the point of cancellation will be delivered to the client.
- Partial Refund: Eligible refunds will be processed as per the refund calculation policy mentioned above.
- No Refund for Completed Phases: Payments for fully completed phases are non-refundable.
Company-Initiated Cancellation (Payment Default)
If the client fails to make payment for the next phase within the stipulated timeframe:
- Payment Deadline: Client must make payment within 20 days of invoice generation for the next phase.
- Automatic Cancellation: Failure to pay within 20 days will result in automatic project cancellation.
- No Refund on Default: In case of payment default, NO refund will be initiated for any previous payments made.
- Work Handover: All work completed up to the point of cancellation will be handed over to the client in its current state.
- Incomplete Deliverables: Client acknowledges that incomplete work may not be fully functional or production-ready.
Grace Period & Communication
- Reminder Notifications: We will send payment reminders at 7 days, 14 days, and 18 days after invoice generation.
- Extension Requests: Clients facing genuine difficulties may request a payment extension in writing before the deadline. Extensions are granted at company discretion.
- Open Communication: We encourage clients to communicate any payment challenges promptly to avoid automatic cancellation.
Non-Refundable Items
The following items are strictly non-refundable under any circumstances:
- Completed Deliverables: Any work that has been completed, reviewed, and delivered to the client.
- Third-Party Services: Domain registrations, hosting fees, SSL certificates, or any third-party service costs already incurred.
- Approved Design Work: Design concepts, mockups, or prototypes that have been formally approved by the client.
- Consultation Fees: Any consultation or advisory services that have been rendered.
- Deployment & Testing: Services related to deployment, testing, or integration work that has been completed.
Special Circumstances
- Mutual Agreement: In exceptional circumstances, alternative arrangements may be made through mutual written agreement between RWW Technologies and the client.
- Dispute Resolution: Any disputes regarding refunds or cancellations will be resolved through good-faith negotiation before pursuing legal remedies.
- Force Majeure: Neither party shall be liable for delays or failure to perform due to circumstances beyond reasonable control.
How to Request a Refund
To request a refund or cancel a project, please follow these steps:
- Email Request: Send a formal refund/cancellation request to info@rwwtg.tech
- Include Details: Provide project details, invoice numbers, reason for refund/cancellation, and any supporting documentation
- Review Period: Our team will review your request within 3-5 business days
- Eligibility Assessment: We will assess refund eligibility based on work completed and this policy
- Written Response: You will receive a written response with refund amount (if eligible) and processing timeline
- Refund Processing: If approved, refund will be initiated within 20 business days
Important Notes
- • All refund and cancellation requests are subject to review and approval by RWW Technologies management.
- • Refund processing times may vary based on your payment method and financial institution's policies.
- • This policy applies to all services offered by RWW Technologies Private Limited.
- • RWW Technologies reserves the right to modify this policy with prior notice to clients with active projects.
- • By engaging our services, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.
Questions or Concerns?
If you have any questions about our Refund and Cancellation Policy, please contact us: